Version October 2, 2026 · Crews Now Inc.
Updated for project bookings, memberships, profile recovery, recruiting and advertising. Existing accepted transactions keep their agreed terms.
These Terms govern Crews Now Inc.’s website and marketplace at crewsnow.com, including crew profiles, project listings, bids, bookings, memberships and advertising. “Client” means someone seeking services or hiring; “crew” means a service provider; “you” includes an organization you are authorized to represent.
Published October 2, 2026. These Terms apply to new users and users who expressly accept this version on or after that date. For existing users who do not expressly accept, material changes take effect only after at least 30 days’ notice. Existing bookings keep their agreed price, scope and saved commission. Changes do not retroactively resolve existing disputes or expand rights to previously submitted content.
We will give notice of material changes through the website or email, with an effective date. Additional terms displayed and accepted for a booking, subscription, advertising order or recruitment engagement govern that transaction where they are more specific. Mandatory legal rights remain unaffected.
You must be at least 18 and able to enter a binding agreement. Provide accurate information and protect your account. Use only sign-in methods offered on the site; availability may vary. Tell support@crewsnow.com promptly about unauthorized access.
An imported or unclaimed profile may contain historical information and does not establish current availability, identity, qualifications or endorsement. Claiming requires the ownership verification offered by the site, such as a code sent to the original email. An invitation link alone does not transfer ownership. A passkey authenticates the account where it was enrolled; it is not proof of ownership of an unrelated historical profile.
If you cannot access the original email, you may create a new account. That does not automatically replace, merge or take over the old profile. Contact support to request correction, removal or review of a duplicate. Do not impersonate another person.
Crews Now provides marketplace tools. Crew and client agree the work between themselves. A profile, paid placement or successful sign-in is not a background check, professional certification or guarantee of work. Evaluate qualifications, insurance, references and suitability independently.
Before accepting a booking, agree in writing on deliverables, location, dates, budget, editing deadlines, included revisions, expenses, cancellation arrangements, and rights to the finished work and source files. Record scope or price changes through the available booking and messaging tools. Editing and post-production deadlines are agreed by the parties; a shoot ending does not itself mean editing is complete.
Providers are responsible for applicable permits, licenses, safety, insurance and taxes. Actual law and working arrangements determine employment status; these Terms do not override them. Full-time hires establish a separate employer-worker relationship. Listing a location does not mean payments or services are supported in every country.
Crew propose their own rates. The client sees the agreed booking total before payment. For platform bookings, actual payment-processing costs are deducted first. The remaining booking proceeds are split as follows: Basic — 80% crew / 20% Crews Now; Tier 2 Pro — 85% crew / 15% Crews Now; Tier 3 Business — 90% crew / 10% Crews Now. These are proceeds, not a calculation of the crew’s business profit.
The commission is saved when a bid or booking request is created; an existing agreement does not automatically change when a membership changes. The crew’s fee and earnings breakdown is available to the crew. The crew commission is not an additional buyer charge. Applicable taxes or other agreed charges must be disclosed before payment. Processing costs can vary; estimates are not guaranteed settlement amounts.
Stripe processes supported payments and crew transfers. Crew must complete required payout verification. Stripe’s applicable terms and verification requirements also apply. Crews Now is not a bank and does not offer a regulated escrow account. A transfer can be delayed by verification, unavailable funds, refunds, disputes, fraud checks or processing restrictions. Do not assume a card authorization or checkout redirect confirms payment.
The crew submits completion through the booking, describing the delivered work. The client reviews the agreed deliverables and either approves completion or requests specific changes. Request extra review time through booking messages and contact support before approval if assistance is needed.
For bookings that expressly display and apply a three-day automatic-review deadline, the client’s approval is assumed after 72 hours from the notified completion submission unless the client requests more time, requests changes or reports a dispute before that deadline. An extension pauses release until the revised deadline; a changes request or dispute prevents automatic approval pending resolution. A corrected submission begins a new notified review period. The client may approve earlier. A booking that does not display an automatic-review deadline continues to require explicit client approval; this policy alone does not activate a timer or retroactively change an existing booking.
Release requires a confirmed payment, completed approval, a calculated processing cost and an eligible crew payout account. An open payment dispute or refund review can prevent or reverse a release. Release to a Stripe account and arrival in a bank account are separate events; bank arrival is not guaranteed immediately after approval.
The October 2, 2026 cancellation policy applies to new bids and booking requests marked with this policy version. Earlier bids and bookings keep their original cancellation agreement. Before acceptance, a client may withdraw a request without a cancellation charge. A confirmed shoot means a request accepted by the crew or a crew bid accepted by the client; the grace period starts at that acceptance.
For cancellation of a confirmed shoot: cancel within 24 hours of confirmation with at least 48 hours remaining before the agreed shoot start for a 100% refund of the crew service charge. Otherwise, cancellation at least 7 days before the start receives 100%; at least 48 hours but less than 7 days before the start receives 50%; less than 48 hours before the start, or a client no-show, receives no refund of the reserved shoot service charge. The grace period takes priority. These percentages do not override mandatory legal rights or a claim that the crew failed to perform.
The parties must agree an exact start time and time zone in the booking scope before confirmation. Seven days means 168 hours. If no exact start time was agreed, support reviews the evidence and does not assume a time to impose a higher cancellation charge. Multi-day or combined shoot-and-edit projects should identify the price and start time of each portion; the same amount cannot be charged twice.
For editing and post-production, the client pays for completed, documented milestones agreed beforehand; unperformed work is refundable. Do not apply the shoot no-refund rule automatically to an entire editing project. Previously approved, documented and genuinely nonrecoverable third-party expenses may be retained separately, without double-counting or exceeding the agreed booking amount. The basis and amount of any deduction must be explained.
If the crew cancels or does not attend, the client receives a full refund for undelivered services and associated platform fees. A replacement may be offered but requires the client’s agreement. For refunds described as full, Crews Now does not deduct its own commission or unrecovered processor fee from that full refundable amount. Mandatory tax adjustments also apply.
Request cancellation using the available booking controls; for a paid booking, email support@crewsnow.com with the booking reference, reason and requested resolution, and notify the other party through booking messages. The time your cancellation request reaches Crews Now determines the cancellation window, not when support processes it. Paid cancellations and refunds are reviewed and processed by support; selecting a link or sending a message does not itself confirm that a refund has been issued.
Rescheduling requires mutual written agreement through booking messages, including the new date and time. A request alone does not move the original date or reset the booking grace period. Emergencies, safety issues and disputes are reviewed individually; contact support promptly and do not approve disputed work. Disputed funds should remain unreleased while the issue is reviewed, subject to payment status and applicable law.
Refunds are normally returned to the original payment method after approval; processor and bank timelines apply. A refund or chargeback after release can require recovery of transferred funds. Crew and client must cooperate with legitimate investigations. No undisclosed penalty applies, and statutory and card-network rights remain unaffected.
Basic has no monthly subscription fee; booking commission still applies. Tier 2 Pro is $14.99 per month and Tier 3 Business is $29.99 per month before applicable tax, unless a different offer is clearly displayed and accepted at checkout. Paid plans renew monthly until canceled. Checkout displays the actual charge and any prorated adjustment before you confirm.
Basic includes a profile, headshot or logo, bidding and standard placement. Tier 2 adds embedded portfolio work, featured placement in matching searches and a lower commission. Tier 3 adds public business email and website fields and the lowest platform-booking commission. Paid placement is not verification and does not guarantee visibility, inquiries or work.
Cancel through Manage billing on the membership page. Cancellation ordinarily stops future renewals and access continues to the paid period’s end. You do not need to accept revised Terms to access existing billing management. Contact support if you cannot access cancellation. Refund requests are reviewed under applicable law and the offer accepted; cancellation alone does not promise a prorated refund.
Initial payment must succeed before paid access starts. A past-due renewal ordinarily receives three days of continued access measured from the paid period’s end, then returns to Basic if unpaid. A failed payment may be retried according to the billing notices; some declines require a new payment method. Review the payment-update message and billing page for your status. A downgrade hides paid portfolio features and public contact fields; it does not itself erase saved work or cancel existing bookings.
Renewal reminders are configured for seven days before renewal by email and during the final five days on the website. Delivery is not guaranteed; the renewal date remains available in billing. We will provide required renewal and price-change notices and obtain consent where required by law. Existing bookings retain their saved commission.
Tier 3 permits public business contact details and direct inquiries. Platform bookings retain their agreed commission. Do not divert an already accepted platform booking off-site to avoid fees. Work contracted independently outside the platform does not receive its booking, payment or dispute-management services. A separate accepted recruitment agreement is not waived by public contact visibility.
For a full-time opportunity, an authorized employer representative must separately accept the finder’s-fee terms shown before publication. Where accepted, the employer owes 15% of the hired candidate’s first-year base salary, excluding bonuses and benefits, if a candidate introduced through Crews Now is hired. Merely viewing, interviewing or shortlisting does not trigger that fee, and the candidate does not pay it.
The employer must report the hire to support. The applicable employer agreement or invoice must specify payment timing and any guarantee, replacement or refund arrangement; none is implied merely by posting a role. Salary is not processed as an ordinary project booking, and project commission splits do not apply to that salary.
You retain ownership of your content. You grant Crews Now a non-exclusive license to host, format, display and transmit content as necessary to operate the service. Public profile content may be displayed within the directory and its service communications. Separate permission is required to use your work in unrelated advertising. Private messages are not used in public advertising.
This operational license ends when content is removed, except for reasonable backup, legal, payment, dispute and recordkeeping needs and copies already shared through authorized transactions. You must have the necessary copyright, privacy and publicity permissions. Report suspected infringement to support with identification of the work, the disputed URL, your authority and contact information. We may remove content and restrict repeat infringers.
Portfolio media is generally embedded from links you provide rather than uploaded to Crews Now. Third-party players may show their branding, links or cookies and may stop working. We cannot guarantee permanent availability or a source-free player. Rights to project footage, music, releases and final deliverables must be agreed by the client and crew; a booking does not automatically transfer every intellectual-property right.
Do not commit fraud, impersonate others, scrape personal information without authorization, send unsolicited bulk messages, post unlawful or infringing material, manipulate reviews, compromise security, or misrepresent your availability or qualifications. Do not put private addresses or contact details into public fields contrary to the visibility controls.
Advertisements and paid placement are identified as sponsored or featured where displayed. An advertisement is not an endorsement. Direct advertisers submit materials for review and receive a quote; submission alone neither purchases a placement nor guarantees approval. Scheduling, payment, cancellation and performance commitments must be stated in the accepted advertising order. No impression, click or revenue guarantee exists unless expressly agreed.
We may remove content or restrict accounts for violations, safety, fraud, legal requirements or nonpayment. Where practicable we will explain the reason and allow a review request to support. Urgent action may occur without advance notice. Suspension does not automatically extinguish lawful payment or refund rights. You may request account closure through support; ending a subscription and closing an account are separate actions.
To the extent permitted by law, the service is provided as available without a promise of uninterrupted access, error-free operation, guaranteed work or another user’s performance. We do not control third-party sites or providers. Nothing excludes liability or rights that cannot lawfully be excluded, including applicable consumer protections.
To the extent permitted by law, Crews Now is not liable for indirect or consequential losses arising from use of the service. Its aggregate liability for a claim is limited to fees you paid to Crews Now for the service giving rise to the claim, or $100 if no such fees were paid. This limitation does not reduce your entitlement to funds owed, required refunds, or liability that applicable law makes non-excludable.
You are responsible for losses caused by your unlawful content, fraud or breach of these Terms. Any indemnity obligation applies only to the extent permitted by law and to losses attributable to your conduct, not to Crews Now’s own unlawful conduct.
IMPORTANT: THIS SECTION PROVIDES FOR INDIVIDUAL ARBITRATION AND A CLASS-ACTION WAIVER, SUBJECT TO APPLICABLE LAW AND THE OPT-OUT BELOW. Contact support@crewsnow.com first with the issue and requested resolution. The parties will try in good faith to resolve the matter for 30 days, without preventing urgent relief or legally protected filings.
Except for eligible small-claims matters, intellectual-property enforcement matters, disputes excluded by applicable law, or a valid opt-out, disputes with Crews Now will be resolved by individual binding arbitration administered by JAMS under its applicable rules and mandatory consumer standards where applicable. The Federal Arbitration Act governs this agreement to arbitrate. Remedies and fees must comply with applicable law and mandatory JAMS standards. Information and filing instructions are at https://www.jamsadr.com/.
To the extent permitted by law, claims are brought individually rather than as a class or representative action. No waiver applies to relief or claims that cannot lawfully be waived, including nonwaivable public injunctive relief. If this waiver is unenforceable, the affected claim proceeds in the appropriate forum as required by law. Arbitration arrangements must not prevent access required by applicable consumer standards; remote proceedings or a legally required local venue may be used.
You may opt out by emailing support@crewsnow.com within 30 days after expressly accepting this version, with the subject “Arbitration opt-out,” your account email and a statement that you opt out. A prior valid opt-out remains effective. This version does not retroactively change dispute rights for claims arising before it applies to you. Material arbitration changes require at least 30 days’ notice and apply prospectively.
California law governs except where controlling law requires otherwise. Non-arbitrable claims may be brought in courts with jurisdiction in Orange County, California, unless applicable law requires another forum. Mandatory statutory filing periods and rights are preserved.
Contact Crews Now Inc. at support@crewsnow.com for support, legal notices, billing issues or privacy requests. Electronic confirmations and notices may be sent through your account or email. Keep your contact information current. Marketing preferences are separate from essential service messages.
These Terms, applicable accepted transaction terms, and the Privacy Policy explain the service. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. The unchanged November 2018 document remains available in the archive. It is not silently edited or substituted in historical acceptance records.